Returns & Exchanges
Rains offers a 30-day return policy on all orders, allowing you to return unworn and unwashed items in their original packaging for a full refund. We strive to make the process as seamless as our waterproof outerwear to ensure your complete satisfaction.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original shipping bag or a similar protective box, ensuring all original tags and labels are still attached.
Attach the Shipping Label
Print the prepaid return shipping label generated by our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand over your package to the designated courier drop-off point and keep your receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing