Frequently Asked Questions
Everything you need to know about our weather-resistant gear.
Are Rains products completely waterproof?
Yes, our products are designed to withstand moderate to heavy rainfall. We use a signature waterproof PU fabric with ultrasonically welded seams to ensure you stay dry in wet conditions.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I clean my Rains jacket?
We recommend wiping your products with a damp cloth and mild soap. Do not machine wash, tumble dry, or iron, as high heat and agitation can damage the waterproof coating.
Do you offer a warranty on your bags and apparel?
Yes, all Rains products come with a 2-year manufacturing warranty that covers functional defects such as seam failures, zipper issues, or hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible installments.